Successful Applications of Customer Analytics!

Wharton Customer Analytics Initiative (WCAI)
2016 Annual Conference


Announcing our closing Keynote Speaker: Ian Di Tullio from Qatar Airways

As the Vice-President of CRM & Loyalty at Qatar Airways, Ian is responsible for increasing customer engagement and lifetime value by proactively managing the airline’s customer portfolio through a combination of value enhancing customer experience and relationship management strategies. As such, Ian has oversight for the organization’s customer data science & research, CRM & CEM, Customer Care, and FFP. Through this umbrella of customer centered-responsibilities, Ian and his team have the distinct privilege of analyzing AND acting on structured and unstructured data and interactions to construct engaging experiences across physical and digital customer journey touchpoints.
 
Ian holds an undergraduate degree in Finance from HEC Montreal and an MBA from Queen’s University in Canada. He also holds a Ph.D. from Cranfield School of Management in the UK and speaks frequently at customer engagement events worldwide.
 
WCAI is offering a discount of 25% off the standard admission rice to our alumni: WCAIAlum.
 
About the Conference
The Wharton Customer Analytics Initiative (WCAI) continues to help shape the landscape of the customer analytics world. Building on momentum from previous years, our annual conference, “Successful Applications of Customer Analytics,” will return this spring. The day-long conference will be filled with practical applications to demonstrate the real-world impact of analytics on an organization’s strategic decision-making.
WCAI has curated each session for this year’s event by tapping on a diverse group of industry experts from companies such as American Apparel, Chase, Comcast Spectacor, Google, Microsoft, and more to come!
We hope to see you there,
-The WCAI Team.

When:
Friday, April 29, 2016

Where:
The Logan Hotel
Philadelphia, PA

Click here to register.